Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

FNSIGN401 Mapping and Delivery Guide
Provide technical guidance

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency FNSIGN401 - Provide technical guidance
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to access and interpret technical information, assist repairers with service and repair work, and provide technical information to repairers.It applies to individuals who advise and assist others in roles involving repair work within organisations of various sizes and across a range of customer bases.Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the general insurance field of work and include access to:

organisational records, policy and procedures

common office equipment, technology, software and consumables.

Assessors must satisfy NVR/AQTF assessor requirements.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Assist repairers with service or repair work
  • Provide technical guidance, appropriate to skill level and need, to repairers when determining repair or service needed
  • Use repairers with appropriate advanced technical competency as point of reference when required
  • Provide technical assistance to repairers when needed to identify any difficult faults
  • Provide assistance to repairers during work completion, when needed, to ensure technical requirements are met
  • Recognise potential faults before they develop and take precautionary steps to prevent them
  • Address problems arising from repair procedure appropriately during course of repair
       
Element: Provide technical information to repairers
  • Make appropriate technical information available to repairers when needed
  • Communicate current and relevant technical information to all repairers
  • Show repairers where information can be found and how to access, interpret and apply it when required
  • Access a range of information sources through an established network when required
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Assist repairers with service or repair work

1.1 Provide technical guidance, appropriate to skill level and need, to repairers when determining repair or service needed

1.2 Use repairers with appropriate advanced technical competency as point of reference when required

1.3 Provide technical assistance to repairers when needed to identify any difficult faults

1.4 Provide assistance to repairers during work completion, when needed, to ensure technical requirements are met

1.5 Recognise potential faults before they develop and take precautionary steps to prevent them

1.6 Address problems arising from repair procedure appropriately during course of repair

2. Provide technical information to repairers

2.1 Make appropriate technical information available to repairers when needed

2.2 Communicate current and relevant technical information to all repairers

2.3 Show repairers where information can be found and how to access, interpret and apply it when required

2.4 Access a range of information sources through an established network when required

Evidence of the ability to:

provide clear technical information and guidance to repairers and service providers

assist repairers with service and repair work, and in identifying potential faults

access a range of information to provide guidance.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

explain advanced technical knowledge in areas of expertise

outline the technical requirements that impact on completion of work including:

relevant industry standards

organisational quality requirements and procedures

supplier or manufacturer specifications

describe how coaching principles are used to develop the fault finding and rectification of faults capabilities of repairers

describe sources of current technical information and available networks

describe recent technical and technological developments relevant to the sector.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Assist repairers with service or repair work

1.1 Provide technical guidance, appropriate to skill level and need, to repairers when determining repair or service needed

1.2 Use repairers with appropriate advanced technical competency as point of reference when required

1.3 Provide technical assistance to repairers when needed to identify any difficult faults

1.4 Provide assistance to repairers during work completion, when needed, to ensure technical requirements are met

1.5 Recognise potential faults before they develop and take precautionary steps to prevent them

1.6 Address problems arising from repair procedure appropriately during course of repair

2. Provide technical information to repairers

2.1 Make appropriate technical information available to repairers when needed

2.2 Communicate current and relevant technical information to all repairers

2.3 Show repairers where information can be found and how to access, interpret and apply it when required

2.4 Access a range of information sources through an established network when required

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Provide technical guidance, appropriate to skill level and need, to repairers when determining repair or service needed 
Use repairers with appropriate advanced technical competency as point of reference when required 
Provide technical assistance to repairers when needed to identify any difficult faults 
Provide assistance to repairers during work completion, when needed, to ensure technical requirements are met 
Recognise potential faults before they develop and take precautionary steps to prevent them 
Address problems arising from repair procedure appropriately during course of repair 
Make appropriate technical information available to repairers when needed 
Communicate current and relevant technical information to all repairers 
Show repairers where information can be found and how to access, interpret and apply it when required 
Access a range of information sources through an established network when required 

Forms

Assessment Cover Sheet

FNSIGN401 - Provide technical guidance
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

FNSIGN401 - Provide technical guidance

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: